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Php timeout error

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  • #572678

    shahroze89
    Participant

    I just bought another copy of woodmart few days ago.
    I am trying to get a demo content. The site is giving this php timeout error prompt.
    The timeout was set to 300s.
    Later I made it to 600s.
    But still it is not getting through. Please help me fix it.

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    #572684

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    We tried to open your website but got the following error https://gyazo.com/605641aaa6dec0e0e86dcf6824ae65d1

    Kind Regards
    XTemos Studio

    #572700

    shahroze89
    Participant

    creds

    #572702

    Artem Temos
    Keymaster

    We can’t enter through the panel as well https://gyazo.com/1a2f3b1d54800bb6020d25713764b7e3

    #572712

    shahroze89
    Participant

    login creds are fine

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    #572717

    shahroze89
    Participant

    weblink after login

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    #572723

    Artem Temos
    Keymaster

    Yes, we tried this way but still got the same error as we showed in the previous screenshot. Please contact your hosting provider for help on this matter.

    #572791

    shahroze89
    Participant

    I talked to hosting provider. As i showed in the screenshot, the execution time is 600s. This is not a hosting issue. In php configuration, the timeout is now over 600s. However the theme is prompting timeout error way earlier than 300s itself. Please help me fix this issue.

    #572793

    Artem Temos
    Keymaster

    But we still can’t even enter your website. We meant to contact the hosting provider and ask why we cannot reach your website.

    #574231

    shahroze89
    Participant

    Hello
    Now the site is live. you use provided creds to directly access the wp-admin
    please help us fix the issue as soon as possible. They project has been delayed a lot.

    Thanks

    #574331

    Artem Temos
    Keymaster

    Hello,

    To fix the issue try to edit the file wp-content/plugins/woodmart-core/importer/class-wp-import.php and add the following code after the line $url = str_replace( 'http:', 'https:', $url ); as shown on the screenshot https://gyazo.com/5346a3735046082f80b6651c8452a7a6

    if ( strpos( $url, 'wp-content/uploads/' ) && strpos( $url, '/dummy.xtemos.com/' ) ) {
        $url = str_replace( 'https://dummy.xtemos.com/', 'https://woodmart-dummy.b-cdn.net/', $url );
    }

    After doing this, go to WoodMart -> Dummy content, remove previously imported dummy content, and import it from scratch. Let me know if it helps.

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)