PHP to use excessive memory

Hi, I have a problem with my site http://www.lubricaciondeclasemundial.com/.

What happens is that there is a problem due to php memory. I have consulted with the support of my WHM and they tell me the following:

It appears that your theme woodmart is causing PHP to use excessive memory. Unfortunately, this memory limit cannot be changed. I recommend optimizing your theme, specifically these two:

—
/home/lubricaciondecla/public_html/wp-content/themes/woodmart/inc/shortcodes/mega-menu.php
/home/lubricaciondecla/public_html/wp-content/plugins/js_composer/include/classes/shortcodes/shortcodes.php

This error is causing my site not to load anything, that is, it is completely blank.

How can i fix this?

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

Hi, I have disabled the indicated plugins.

Are you able to provide us your FTP access so we could troubleshoot it and provide you with a solution?

Thank you in advance

Hello, I leave you the access data …

We can’t connect with this data http://prntscr.com/m5cumg

Hi, the access works well. You may be asked to confirm FTP access with a window, and you only have to accept the security confirmation.

I’ve also sent you the Cpanel accesses

Сould you please provide a link to Cpanel?

Hi, this is access to the cpanel

http://www.lubricaciondeclasemundial.com/cpanel

Try updating your WordPress to the latest version.
http://prntscr.com/m5e4dm

Hello, previously the WordPress version was in the latest version, but I had returned it to version 4.8.8 thinking that it could be a Gutenberg problem.

I have already updated the version of WordPress to version 5.0.3

Hello again. Although the version of WordPress has been updated to 5.0.3, the problem of the site persists.

Hello,

You have added an HTML block which has Mega menu widget into your menu http://prntscr.com/m5fhny

You need to delete the Mega menu widget, if you want to add menu items in the Mega menu block, use Extra menu list instead. http://prntscr.com/m5g3uf

Otherwise, the menu in menu causes the recursion and infinite computational loop as the result memory is not enough.

Best Regards

Hi, now I understand the error. By removing the Mega Menu widget, the site has loaded perfectly,

Thank you

You are welcome! If you have any questions please feel free to contact us.

Best Regards

[Author]

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