Pinch-to-zoom not working on mobile product images and sliders

Hello WoodMart Support,

I’m experiencing an issue with pinch-to-zoom on mobile devices.

The browser’s native pinch-to-zoom works correctly on text and other elements throughout the website, but it doesn’t work directly on:

– The main product image gallery.
– Related product images and carousels.
– Product category grids.
– The homepage slider/banner.

I would like customers to be able to zoom in directly using two fingers, without having to open the PhotoSwipe popup first.

I’ve already tested the simplified mobile carousels option and changed gallery pagination settings, but neither resolved the issue.

Is this a known limitation of WoodMart’s sliders and galleries? Is there a built-in setting or recommended customization to allow native pinch-to-zoom while preserving single-finger swipe navigation?

Thank you!

Hello,

Add this code to Theme Settings -> Custom CSS and check how it works.

.wd-carousel { 
touch-action: pan-y pinch-zoom;
 } 

Best Regards

Unfortunately, this didn’t work; I implemented the CSS code, but nothing changed. It is really important that my customers be able to enlarge the images to see the designs.

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

I adjusted it using !important; and it worked

/* Permitir zoom de pinça nos carrosséis do WoodMart */
.wd-carousel {
touch-action: pan-y pinch-zoom !important;
}

Hello,

Thank you for confirming! We’re glad to hear it’s working on your site.

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://www.trustpilot.com/review/xtemos.com

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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