Pixel Your Site Pro problem double records event purchase

I have a problem with duplicate entries in the event purchase. When I click complete and send order, the facebook pixel helper shows a purchase and a second purchase on the thank you page. When I install the default wordpress theme, it shows a purchase as is correct. Can you help?

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of how it works with the default theme and with WoodMart. We need to see the difference and then try to reproduce this on your website following your instructions.

Kind Regards
XTemos Studio

“If I switch from one theme to another, unfortunately many settings will be lost as soon as I revert back to Woodmart. Is there another way I could present the issue to you?”

Hello,

The only problem that may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. Now, you need to go to Appearance -> Widgets and move all widgets to the appropriate positions.
As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

Regards

[Author]

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