Please support me

I use woodmart themes. But i can’t import demo versions. It reports an error as shown below.
Please support me, thank you.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Thanks for the support.
I have replied to your email.
Please check my email

I tried to do as you instructed but it didn’t work.
How can I send you admin permissions?

Use the Private content field to share your admin access with us.

Thank you

After finding the cause, please let me know so I can do it myself later. Thank you

Hello,

We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/074b9bc878eae841e48f2fc6813dbbe6

Kind Regards

Thank you.
I will try contacting the hosting provider.

You are welcome.

We contacted the hosting provider and resolved the issue.
Thank you.

Great, you are welcome!

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