Popup

I have a problem: a pop-up window is supposed to appear only once, but even after I close it, it keeps popping up on every single tab and for every single product…

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I added a new pop-up window

but it keeps popping up every now and then, even though I close it

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This issue does not occur in Safari or Edge; it only happens in Google Chrome (these are the 3 browsers I have).

Hello,

Thanks for the details. The popup’s “shown” and “closed” states are saved in browser cookies. Since this only happens in Google Chrome and not in Safari or Edge, Chrome is most likely not keeping your site’s cookies.

Please check the following:

1. Popup settings. Open the popup in Dashboard > Popups and check:
– Persistent close in the Close behaviour settings is enabled. With this on, the popup stops showing on all pages once a visitor closes it.
– Trigger once is enabled for each trigger you use, if you want each trigger to fire only once.

Both settings rely on cookies, which expire after 7 days by default. After that, the popup can appear again.

2. Chrome cookies. In Chrome, go to Settings > Privacy and security > Third-party cookies. Make sure your website is not blocked and that cookies are not deleted when you close Chrome. Also try clearing your site’s cookies in Chrome and testing again.

3. Extensions. Open your site in a Chrome Incognito window with extensions turned off. Ad blockers and privacy extensions often block or delete cookies. If the popup works correctly there, one of your extensions or Chrome settings is causing it.

More information: https://woodmarttheme.com/docs/popup-builder/

Best Regards,

Option 2 worked—resetting it over a dozen times.

Close ticket 🙂

Hello,

Sound’s Good!

Feel free to write back anytime. If you need further assistance, we are always here to help you.

If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme:
https://www.trustpilot.com/review/xtemos.com

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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