Prebuilt website, I get an error message

When i try to install a Prebuilt website, I get an error message saying
“The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”

I contacted my hosting provider and he configured the max_execution_time and max_input_time at 360, but I still get the error message

Also after edit or add new header i cant save it

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
My IP 176.98.71.123

Thank you in advance

Plugin disabled, IP added, please login

…

Please, send us your FTP access as well.

..

Try to add the following line to the wp-config.php file and run the import from scratch

define( 'FS_METHOD', 'direct' );

What u mean import from scratch 🙂

Saving headers works well now
But import prebuilt site stop at 15% and The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

As we can see, you have already imported our dummy content. Do you still have any problems with that?

No. thank u for solve problem 🙂

Great, you are welcome! Feel free to contact us if you have any further questions.

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