Prebuilt website import – 200s (1.7m) timeout

Hello,
Just bought the theme, was very excited about it.
But since the first minutes, I have issues with it I’m trying to import the Prebuilt demo (Kids), but it fails at 200s (1.7m in network logs). There are no php errors, no nginx errors.

Nginx:
fastcgi_read_timeout 600;
proxy_connect_timeout 600;
proxy_send_timeout 600;
proxy_read_timeout 600;
send_timeout 600;
client_header_timeout 600;
client_body_timeout 600;

Php
max_execution_time = 600
memory_limit = 256M
request_terminate_timeout = 600

I have checked for all the possible timeouts, increased all.

At first, I thought its Cloudflare proxy, so I also disabled it (now its on only DNS).

It there any known configuration that would fail at 200s and which needs temporary adjustments?
Is there any way to import it manually, for example through CLI? or by import manually a dump sql file?

Version:
Php version 7.4fpm
Nginx latest
Wordpress latest
Woocommerce latest

php info link

up, please 🙁

Hello,

Please try to deactivate the third party plugins and import the demo again.

Note that our dummy content works only on a fresh installation. If you have some content already it will conflict with your existing posts and most of the content will not be imported correctly.

If the issue remains then They may be caused by low PHP configuration limits. In this case, you need to increase some values.

memory_limit 128M
post_max_size 64M
upload_max_filesize 64M
max_execution_time 180
max_input_vars 10000

If the issue remains, share the wp logins details of your site and tell us which demo you want to import so i will check and import the demo on your site.

Best Regards.

Hello,
Thanks for the insight, the website was fresh and the requirements were much higher than those you mentioned. I figured out that the issue was caused by Cloudflare, even if I disabled the proxy it was keeping my current sessions in the browser as proxied and even if I closed the browser and tried again, it was still cached as proxied. Only when I opened the wp-admin in incognito, it showed me the warning about an insecure connection, and the import worked.

For those who get 200s (1.7m) timeouts while using Cloudflare, you need to disable the proxy to import the data. When the import is finished, you can activate it back.

Thanks

Hello,

Thank you for sharing your experience and solution. It’s great to hear that you were able to identify the issue with Cloudflare and resolve it by disabling the proxy. Your insights will definitely help others facing similar challenges. If you have any further questions or need assistance, feel free to reach out.

Best Regards.

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