Prebuilt website template displays garbled code.
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Why did I select a prebuilt website template, but after importing it, it only shows a bunch of code with no images at all?
Is it because I didn’t install the child theme?
Why didn’t my version prompt me to install a child theme?
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Hello,
Thank you for purchasing WoodMart and reaching out to our support team. We’re here to help you with any issues.
Could you please temporarily disable all plugins that are not related to our theme (including caching, optimization, and third-party WooCommerce extensions)? This will help us check if any of them are causing the issue.
After that, kindly share your WordPress admin access using the Private content field so we can investigate it directly.
We will review your setup and get back to you shortly.
Best regards
Could you help me check which plugins I need to uninstall?
I have already disabled all plugins, but it still doesn’t work and the site is showing garbled text. Please help me. I have provided you with the administrator login credentials.
Hello,
To fix this issue, you need to disable the “Starter Templates” plugin and import the dummy content from scratch. Let me know if it works.
Kind Regards
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