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Prebuilt websites not showing demo correctly (no media uploaded)

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  • #533040

    philipbeelondon
    Participant

    Hi,
    I can’t figure out what I am doing wrong here.
    I have a website that I built with Elementor and Woocommerce on Astra Theme.
    Then, I installed Woodmart and all the plugins required.
    When I am trying to install a Prebuilt Website, the import and page creations seem to happen correctly and I am not getting any error code.
    However, when I go to the homepage I don’t see any of the media content visible on the demo, I just see the text. Indeed if I go in the media library I don’t see any of the Demo images uploaded to the library.
    Is there a problem with the import feature or do I have to do something within Slider Revolution settings or other plugins?

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    #533049

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #533067

    philipbeelondon
    Participant

    Hi,
    I disabled all the plugins but the ones you said to keep active and I have been able to install correctly the prebuilt website.
    It seems that I can proceed on my own at this stage.
    Thanks for your help.

    #533137

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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