Price tracking email not sending when price drops
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Hello,
I have an issue with the price tracking feature. The confirmation email that sends when I enter my email adress into the price tracking form works fine, but when the price actually drops, I don’t get an email. Maybe there is a delay that I don’t know about, however, I’ve waited for over an hour and it still hasn’t been sent. I’ve tried with multiple email adresses.
In the screenshot I attached you can see that they are both turned on. They also don’t go to the spam folder, I checked.
Thank you in advance
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Hello,
Navigate to WooCommerce > Settings > Emails and confirm that the “Price tracker alert” email is active and configured properly.
Please follow this documentation: https://xtemos.com/docs-topic/price-tracker/
Could you please check this again, possibly with another product? Please also note that the email does not arrive immediately but within about an hour.
Best Regards
Hello,
As you can see in the attachment the mails are turned on, and it doesn’t work with any product, not after an hour or a day.
Hello,
Make sure WP-Cron is working properly on your site. If the issue persists after confirming cron is working, please share the wp logins details so we can further check on your site.
Best Regards
Hello,
We have identified the issue in the wp-config.php file. Currently, WP-Cron is disabled on your site due to the following line:
define('DISABLE_WP_CRON', true);
Remove this line or set it to false to enable WP-Cron. Or keep WP-Cron disabled, but configure a server-level cron job to execute wp-cron.php at regular intervals (e.g., every 5 minutes).
The issue is not related to the theme itself but to WP-Cron being disabled. Once it is properly enabled or configured, the price drop emails should start working as expected.
Here is the documentation:https://instawp.com/enable-wp-cron-in-wordpress/
Best Regards
Hello,
You’re Most Welcome!
Feel free to write back anytime. If you need further assistance, we are always here to help you.
If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme: https://tally.so/r/w4l54k
Thanks for contacting us.
Have a great day.
Topic Closed.
Best Regards.
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