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problem after update
- This topic has 9 replies, 2 voices, and was last updated 1 year, 1 month ago by Artem Temos.
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AuthorPosts
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September 11, 2023 at 9:50 pm #495094
sander907ParticipantHello.
Like many, after updating to 7.3 I received a number of problems.
1. Desktop – all layouts (product layout, cart layout, checkout layout, product category layout, etc…. any layout) are displayed correctly without errors. BUT! on the mobile version, the columns where there should be 1 are displayed as two. Indents. The content will be poured on top of each other. I had to disable all layouts. Leave only 1.
https://xtemos.com/forums/topic/mobile-problem-view-product-archive/
https://prnt.sc/97QIaD5_EOqU
The problem is in the mobile version
2. I noticed that categories without cache took a very long time to open, 18-25 seconds.
3. The same thing happened when using product filters. The page takes about 20 seconds to load.September 12, 2023 at 8:59 am #495187
Artem TemosKeymasterHello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builderThank you in advance
September 12, 2023 at 12:56 pm #495284
sander907ParticipantDid
September 12, 2023 at 3:21 pm #495331
Artem TemosKeymaster1. Please, rollback Elementor to 3.15.2. The issue is caused by its latest update.
Send us your FTP access so we can check other issues.
September 12, 2023 at 3:46 pm #495348
sander907ParticipantI rolled back the plugin to the specified version.
But the situation has not changed
https://prnt.sc/wYaTLC3qgz-lAttachments:
You must be logged in to view attached files.September 13, 2023 at 9:36 am #495521
Artem TemosKeymasterHello,
1. Try to resave the page after rolling back the Elementor’s version.
2. 3. Apply the patch
495519
in Dashboard -> WoodMart -> Patcher.Kind Regards
September 19, 2023 at 8:00 pm #497522
sander907ParticipantHello. My question is about the filter. And visiting product categories when there is no cache. Is it still under consideration? Is there a solution to the problem? I noticed that the opening time has become shorter. But still, not as we would like.
Now the product filter loads from 5-12 seconds.
And can I close FTP access and admin access?
Thank youSeptember 20, 2023 at 9:28 am #497625
Artem TemosKeymasterHello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
September 20, 2023 at 11:23 pm #497841
sander907ParticipantYes, I switched the default theme. And the filters work quickly.
I also tested the Elessi theme. The filter works faster than on WoodmartSeptember 21, 2023 at 9:06 am #497908
Artem TemosKeymasterHello,
Please, switch to the default theme and send us a link to the page where you have this problem. We will compare the loading time between our theme and the default theme to see what is wrong.
Kind Regards
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