Problem After Update

Hello,

After the update I performed today, the parent theme appears to be missing or removed. I’m trying to install the theme again from my WordPress backend; however, the installation takes too long and then it stays on this URL with a blank page:
https://joeraad.com/wp-admin/update.php?action=upload-theme

Please see the attached screenshot. Could you please help and assist in resolving this issue?

Attachments:

You must be logged in to view attached files.

I’m adding access for you

Hello,

Could you please temporarily disable all plugins that are not related to our theme and send us your FTP access so we can check what is wrong?

Kind Regards

Hello,
I deactivated all plugins , and you have all credentials needed now, please check and tell me what can we do?

Sorry, but we can’t connect to your server with provided information https://monosnap.ai/file/1Nbb02UPgzRttHJH240npMgQ7nz8fN

Could you please double-check and confirm?

I’m also still unable to install the parent theme. I’ll attach a screenshot of the error message that’s showing. Please help me resolve this issue as soon as possible — the business needs to be up and running soon.

Hello,

Hello,

We are waiting for the valid FTP access so we can debug this further.

Kind Regards

If the FTP access is not working, I’m currently unable to reinstall the theme. At this stage, I cannot install the parent theme from the WordPress backend. I have already deactivated all plugins, but the issue still persists.

Maybe you have cPanel with File Manager, SSH or other alternative ways to upload theme files to your website? Provide us with this information and we will update the theme for you.

Hello,
please check private content.

Best regards,

Hello,

You need to increase max_execution_time on the server to 120s which is required for our theme. Please increase this and let us know so we can check.

Kind Regards

Hello,
please check private content for cpanel access

This cPanel account seems to have limited capabilities. There is no access to File Manager so we can’t update the theme for you https://gyazo.com/ea50aff2a81cf84d5db5fb8974768170

Hello,
I gave you now administrator access. please check

Thank you. We have updated the theme for you. Please test from your end.

Hello,
I can see now that everything is back normally , however the menu header is not working as before.

Hello,

Can you please check also these two screenshots

Attachments:

You must be logged in to view attached files.

Hello,

Could you please temporarily disable all plugins that are not related to our theme so we can check what is wrong?

Kind Regards

Hello, done i deactivated them and feel free if you want to deactivate another plugins.

Just to recap the current bugs and issues I am facing:

1. I am experiencing an error on the editor page.(See attached Screenshot FYR)

2. The header menu (Burger menu) is not clickable and leading to “#”, even though the correct menu links are already assigned.

3. Another issue I encountered today is that when I activate the WPML plugin, many errors start appearing on the dashboard.( See attached Screenshot FYR)

Thank you.

Attachments:

You must be logged in to view attached files.

Hello,

1. You can ignore this error for now. They should fix it in the next plugin’s update. As a workaround, try to disable WP_DEBUG in the wp-config.php file.

2. You need to remove the duplicated menu element from your header https://monosnap.ai/file/V1ux4TG0v1Z6X5DwBp0cq2tPXEdwyH

3. Since it is not related to our theme, you need to contact plugin’s developers for help.

Kind Regards

[Author]

Posts