PROBLEM AFTER UPDATE

Hi, my site completely disappeared after update (nothing appeared, white page only). I had to return to the previous version. Why?

Hello,

Could you please disable all plugins that are not related to our theme, switch to parent theme and provide us your admin access so we can check it?

Thank you in advance

Hi,

No i can’t do this because my site is online with many visirors all the time.
Admin access i can provide you, but remember: my site is online

In this case, you need to create a separate development website where you will be able to test it. This problem is caused by some of the installed plugins or by the code you added to child theme.

OK, i tried again. I deactivated all the others plugins but still the same problem

We don’t see the problem now https://gyazo.com/b6a6aca1197e39b440af5e9efab49397

Also i don’t use any other code neither child theme at all. I make the site from scratch

I return to previous edition, thats why. I can have a website with nothing

But how did you test it? Where we can check this problem to help you?

When i see that with new update appears nothing, i return to previous edition.

But we have to check it somehow. Other customers don’t have this problem.

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