problem display products

Problem display products for specific category (look attachment) in the second page and the some category problem with some photos ofproducts display very big from the others
https://superaction.com.cy/product-category/a-main-category/toys/infant-preschool-toys/

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Hello,

Please navigate to the Theme Settings >> Product Archive >> Products Grid >> Disable the Masonry Grid option and then check back the site:

https://ibb.co/0FR4PVY

Best Regards.

Hello , this option is already disable

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Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

ok the problem is on specific category infant- preschool on page 2 and next

Hello,

First of all update the new version of the theme “WOODMART WordPress NEW: 8.0.4 RELEASED”, update the required plugin, and check the option.
https://xtemos.com/docs-topic/update-the-theme/

If the issue remains, turn off all of the plugins not related to the theme, refresh your cache, and check if the problem persists.
If the issue still remains, let me know and I will check and give you a possible solution.

Best Regards.

Hello, my friend
i make this and deactivate all plugins and problem still remain

Hello,

Your login details are not working. Can you please share the correct logins so I can check and give you a possible solution?

Best Regards

i share now

Hello,

Give me the site access as an administrative role so I can check and give you a possible solution.

Best Regards

here

Hello,

Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.

Looking forward to collaborating with you!

Best Regards

Hi! Please explain what means switching to default theme. We have done changes on the theme. Are we going to lose them? eshop is live and we can not afford that. We also have some CLUSTER Go plugins. It is extremely important NOT TO BE deactivated (they are the bridge between ERP and WooCommerce). They are anyway installed from day one and have nothing to do with the specific issue. It is extremely critical NOT TO be deactivated at all, not even for a few seconds.

Hello,

You can create a dev site, also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards

I suppose we will need to disable bridge synchronization plugins (with erp) on the staging platform to avoid conflicts (and messing up the database)?

Hello,

Disable the bridge synchronization plugins (with ERP) on the staging platform. This will help avoid potential conflicts and prevent any unintended changes to the database. Ensure you test thoroughly in the staging environment after disabling the plugins to confirm everything functions as expected. Let me know if you need further assistance!

Best Regards

hello my friend ,
i make staging the eshop.. becouse the header is build from html blocks . i have change only the link with the page with problem . others have the original link on html blocks (blocks name is Menu-category-Toys) and the problem is infant -preschool toys . be carefull to see the links is using the subdomain

Hello,

Can you please share the Cpanel login details of your site so I can check and give you the possible solution?

Best Regards,

Yes my friend , be careful make change only on subdomain test.superaction.com.cy

Hello,

Sorry for the delay in response, its because of the weekend,

About your issue, we have solved it on your site, the issue was because of the unclosed tags in the product, which we found and closed as shown in this screenshot: https://postimg.cc/SJVWy9Lc

Please check back to your site again after clearing the browser cache.

Best Regards,

hello my friend
you fixed that on stanging ? becouse in actual eshop the problem exist

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Hello,

The issue is caused by unclosed HTML tags in the product description. You can fix this by editing the product and properly closing the tags, as explained in the previous response and shown in the provided screenshot.
https://gyazo.com/90c1ea28222d8119d516500ca168f999
https://postimg.cc/SJVWy9Lc

If you prefer, you can provide working login credentials for the live site, and we will resolve it for you, as the previous credentials are no longer valid.

Best Regards,

this is from specific product?

Hello,

Your issue has been resolved. Check back your site and check the issue.

Best Regards,

the problem it was from specific product? the other problem is exist with some photos of products display very big from the others

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Hello,

Yes, the issue was caused by a specific product.

For the image size, Your images differ in size considerably. Please check this manual and upload the same size of product images: https://xtemos.com/docs-topic/image-size-and-content-alignment-in-a-product-grid/

The only way to make the view awesome is to upload images of the same size and proportion.

WooCommerce Allows some settings that you can find under Appearance >> Customize >> WooCommerce >> Product Images.

You can define the “height” of the shop thumbnails by setting up the width : height aspect ratio in the “Thumbnail cropping” section:

Custom: In Custom, you can select the aspect ratio of the image.

Here are some of the popular aspect ratios (1:1, 5:4, 4:3, 3:2, 16:9 and 3:1).

Uncropped: The height of the image will be untouched. Images will be displayed using the aspect ratio in which they were uploaded: https://ibb.co/6mR6DbD

Best Regards,

[Author]

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