Problem displaying product images on mobile

Hello After update 7.4.1, product images cannot be navigated or scrolled on the mobile phone

Hello,

Can you please share a small video of your issue to reproduce the issue and better understand. Also share the wp logins details so i will check and give you a possible solution.

Best Regards.

Currently, I have restored the site to a previous storage before the update (I returned to the previous update)
Because the new update caused a decrease in sales

But the problem is simply that on the product page it is not possible to scroll between images, that is, only the first image
The problem is only on mobile

Hello,

I have checked your site on mobile device and not seen any issue:
Video for clarification:
https://www.veed.io/view/915cd96b-5b0a-4057-987a-d98979fb0d17?sharingWidget=true&panel=share

Best Regards.

Yes, it works fine now because I restored the older version

Also, because I do not want to disable the site at this time,
Are there other solutions?
For example, have you encountered the same problem with someone else and will you correct it in an update soon?

Hello,

Update the new version of theme 7.4.1 and also make sure that all the required plugin have updated

If the issue still remains, deactivate the third party plugins on your site and check how it works. If the issue still persists, share the wp login details so i will check and give you a possible solution.

Best Regards.

How do I share wp login details with you

I updated to the latest version and also stopped all plugins except for the theme, Elementor, and WoodMart Core.
The defect still exists
There is also a problem with the product reviews section

Hello,

Please send me login details to the admin dashboard in the private area under the message and confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing of this plugin we will enable it all back, You would better make the full backup of your site.

Best Regards.

Information has been sent

Hello,

I have noticed CDN activated on your site. Please disable the CDN and remove the server cache and check the issue.

Best Regards.

I removed the server cache and nothing changed, same for the review issue

https://www.veed.io/view/04609786-658b-4273-b45c-ef7dcf5c1be8?panel=share

Hello,

Your issue has been resolved. Check back your site after completely clearing the browser cache and let me know.

Best Regards.

Dear, the problem is still the same even after clearing the cache

At the beginning of the video shown, the images work well in the automatic WordPress theme, and after returning to the Woodmart theme, the images do not work.

https://www.veed.io/view/08636150-0ea3-4edd-bdcd-001a9c12b898?panel=share

In this video, it is shown that sometimes it works, but once the page is refreshed, it does not work, and so on

https://www.veed.io/view/442d27c5-e175-4624-9ad3-756ae4f1e639?panel=share

Hello,

Now it is working fine.

Video for clarification:
https://www.veed.io/view/1e10a413-813b-426e-b3da-ab035557c668?sharingWidget=true&panel=share

Best Regards.

It turns out that I have to disable “wp rocket”

If activated, the problem occurs
What is the solution now? Because “wp rocket” is important

Hello,

Navigate to WP Rocket > Settings > File Optimization > disable the option “Delay JavaScript execution” and check how it works.

Best Regards.

Thank you my dear
It’s working now

I have another site having the same problem can you tell me how to solve it?

Also, in the same product that you tested, the review section does not appear

Hello,

01. Configure the same settings on the other site that you have done on this site.

02. You need to enable the option “Enable Reviews” in the Product data meta box.
https://ibb.co/Bg3zY4W

Best Regards.

Hello

Variation images do not appear, only the writing appears
https://ibb.co/TcysNfp

The topic of the last message has been resolved.

Hello,

We are glad that you managed to solve the problem yourself. You are Great!!!

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Best Regards.

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