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Problem for theme

Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 19, 2023 at 10:52 am #475803

    ifly
    Participant

    why can’t i see the icons?

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    June 19, 2023 at 3:15 pm #475885

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the WP admin login details of your site so I will check and give you a possible solution?

    Best Regards.

    June 20, 2023 at 10:07 am #475998

    ifly
    Participant

    sending in private. thanks.

    June 20, 2023 at 3:13 pm #476109

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    First of all please update the new version of the theme “WOODMART WordPress NEW: 7.2.4 RELEASED” and update the required plugin and check the issue.

    https://xtemos.com/docs-topic/update-the-theme/

    We hope this will resolve your issue and if not then please write back to us again and we will check again.

    Best Regards.

    June 23, 2023 at 5:09 pm #476926

    ifly
    Participant

    have update, but not solved 🙁

    June 24, 2023 at 2:45 pm #477024

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the CPanel login details of your site so I will check and solve the issue.

    Best Regards.

    June 26, 2023 at 9:24 am #477175

    ifly
    Participant

    I don’t have a cpnel what do you need? ftp?

    June 26, 2023 at 6:29 pm #477338

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Yes, please share the FTP login details, I will try from there.

    Best Regards.

    June 26, 2023 at 6:34 pm #477340

    ifly
    Participant

    access ftp …

    June 27, 2023 at 1:47 pm #477546

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please activate the parent Woodmart theme and then let me know. I have activated the parent theme and now your site is not working.

    Thanks.

    June 27, 2023 at 6:12 pm #477686

    ifly
    Participant

    sorry but this theme keeps skipping. everything reset and active license. all plugins updated.

    June 27, 2023 at 6:12 pm #477688

    ifly
    Participant

    actived. see the attachment

    Attachments:
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    June 28, 2023 at 4:39 pm #477983

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The issue is from any 3rd party puign or from your server.

    Please deactivate all the 3rd party plugins and activate the parent theme not the child theme on your site and let me know, I will check it further.

    At this time, the child theme and all the other 3rd party plugins are activate on your site.

    Best Regards.

    June 30, 2023 at 11:00 am #478435

    ifly
    Participant

    I deactivated all plugins, updated the template again and activated the parent theme. I disabled everything and left only your theme but the problem remains. so even by deactivating all the plugins and leaving only yours and activating only woocommerce the icons are not seen.
    now unfortunately I had to activate everything again, because I still have to work and sell.

    June 30, 2023 at 11:35 am #478440

    Artem Temos
    Keymaster

    Hello,

    Please, keep them temporarily deactivated so we can check this issue and help you.

    Kind Regards

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