Problem icon in mobile menu

Hello,

I have a issue with an icon of information box.
On the desktop menu the icon is perfect.
On the mobile menu the icon is too small, I tried ALL possibility (size, style, …).
I don’t find why is like that.
Check my screenshot please.

Thanks

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Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hello Luke,

In private find the access.

Luke I have another problem (big problem).
Free shipping start 29€ France and UE.
Since several days, free shipping sometimes appear without minimum of order (but not on all the order …)

I don’t understand.

Hello,

Try to set the “Custom” calculation and recheck the issue – https://prnt.sc/MLuL_AoiWQoy

Thank you for your time.

Kind Regards

Hello Luke,

It’s not possible because we are multiple zone whith free shipping that doesn’t start to same price.

About our first issue (icon in mbile menu) did you find a solution ?

I deleted the icon on mobile menu because it’s too small, but I need to find a solution.

Hello,

1. As for the icon, may I enable it on the mobile so I can investigate the issue? I can’t do such things without your permission.

2. In this case, please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

I await your response.

Kind Regards

Hello,
Thank you.

2) We can’t disable this theme, we are in live and we are in “rush” (mother day) so we can not make some big test that impact customer.

1) About the icon, you can activate on the mobile (box information with the icon “chat”) for check the issue.

Hello,

1. Could you please check how it works now? https://prnt.sc/gmtS70IpHduO

2. In this case, please make a copy of the website and move it to the staging platform:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Kind Regards

Hello Luke,

Thank you a lot , it’s ok for the icon !!!

About staging, I will try to create staging.
I will come back to you next week.

Hello,

Great, to fix that problem with the image, I have defined the custom CSS in Theme Settings -> Custom CSS -> Mobile CSS area. Just so you know.

2. Okay, thank you for your time.

Kind Regards

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