Problem importing demo sites

Hi! Hope you doing well!

I’m trying to import prebuild sites on my new purchase of Woodmart but everytime i’m greeted with a timeout error (“The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.”) however the limit on my host has been set to 300 already (see attached file)
I tried looking around online for a fix but unfortunately i didn’t find anything. i added my staging site infos and login so somebody can have a look at it.
i already tried contacting my host however they confirm that the limit is set to 300 already and theres nothing else they could do for this case.

Please let me know if i can be of any assistance. Wishing you a great day!

Attachments:

You must be logged in to view attached files.

Hello,

I saw that you have data and content already added to the site, should I delete all the old content from the site and then import the fresh demo on your site? If yes, then please let me know which demo you want to import on the site.

Best Regards.

Hi! It’s a staging site so yes you could delete everything however i would need the way of fixing the problem as i have to apply it to the production site when i’m done setting everything up! I was looking at installing the “Woodmart Main” theme.

Thanks you for your fast reply! Wishing you a great day!

Hello,

Your issue has been resolved. I have imported the Woodmart main demo on your site. Check back on your site.

Best Regards.

Hello! Hope you’re well!

Thank you for the fix! is it possible to get the walkthrough to fix the problem as i have another site that does the same thing!

Thank you and i wish you a great day !

Hello,

You have installed the many plugins on this site and already have the content. So i have deactivated the plugin not related to the theme and removed the already content and imported the demo on your site.

You need to do the same on another site and import the demo or import the demo on fresh installation. If the issue remains, share the wp logins details i will check and import the demo on your site.

Check this Manual:
https://xtemos.com/docs-topic/installation-process/

Best Regards.

Hi! Hope you doing well!

Thank you for the clarification. i should’ve of assumed it would be somewhat related. Case closed!

Wishing you all the best,

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

[Author]

Posts