problem In header

I want to add secondary menu in the header
but it’s not appeared on the header!
it’s weird even if in the demo it’s shown normally

Hello,

Sorry to say but we didn’t seem to understand your concern. Could you please elaborate your concern more with some useful Screenshots so that we can better understand and assist you accordingly.

Also, please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue. If this doesn’t work for you then once also, try to activate the Parent Theme on your Site if you are using Child Theme on your Site.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

I added menu in the top header.
it the menu doesn’t appear in the header.
See the attached photos

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here is the photo of how it appears

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Hello,

Sorry to say but we have asked you for the WP-ADMIN Login details of your Site too but you haven’t provided it yet so we are unable to check the concern further on your Site. So, kindly please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Further, till then please once check if you are making changes in the correct Header Layout for the Homepage on your Site. If you are using the Accessories Demo on your Site then it has a different Header Layout selected for the Homepage which can be found under the Dashboard > WoodMart > Header Builder. If that’s not the case in your regard, then kindly share the Logins then.

Best Regards

ok I will put the login in info

Hello,

Your issue is now resolved.

Actually, the WoodMart theme and WoodMart core plugin wasn’t updated to the latest version on your Site, so we updated that and then went to the Header Builder and select the respective Menu and it was then appearing fine: https://snipboard.io/8z6Bev.jpg

Please check back your Site after completely clearing the browser and server cache.

Best Regards

[Author]

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