Home › Forums › WoodMart support forum › Problem in header builder AJAX
Problem in header builder AJAX
- This topic has 9 replies, 2 voices, and was last updated 2 years ago by Elise Noromit.
May 16, 2021 at 2:23 pm #292704
Hi, a have a problem.
When I try to edit from “header builder” for example “Header Base”, I get the following message “Invalid response from the server. Check your AJAX request.” and I can’t edit anything. I await your response and help, thank you.
Attachments:You must be logged in to view attached files.May 16, 2021 at 7:23 pm #292756
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best RegardsMay 16, 2021 at 7:38 pm #292760
the template was recently installed and has nothing additional; When trying to edit the demo I got the ajax error, you can access the site with the attached data.
thank you and I await your response.May 17, 2021 at 2:55 pm #293038
I have tried to edit 360-degree page and I do not see any problem. https://gyazo.com/c22a8fabebcc7cb3fe06ee5ef3b7d5d2
Please provide the actions step by step to reproduce the problem and provide admin rights for the user.
Best RegardsMay 17, 2021 at 3:13 pm #293041
Hello, you read the first message with which I started this discussion. It seems not …
Again I write the problem, send access data and attach an image.
Hi, a have a problem.
When I try to edit from Menu “header builder” for example “Header Base”, I get the following message “Invalid response from the server. Check your AJAX request.” and I can’t edit anything. I await your response and help, thank you.
Attachments:You must be logged in to view attached files.May 17, 2021 at 11:02 pm #293130
I cannot check the header. I do not have rights. Please provide admin rights for the user so that I could check the header.
Best RegardsMay 18, 2021 at 1:16 am #293153
Permissions changed to administrator.
Thank you.May 19, 2021 at 10:10 am #293611
Please contact your host support with this screen: https://prnt.sc/133tgdn and ask to enable
This the reason WordPress shows the error.
Best RegardsMay 20, 2021 at 4:00 pm #294107
Bug fixed, thank you very much.May 20, 2021 at 10:52 pm #294194
We are always happy to help you, write to us when you have any difficulties or issues with our theme.
We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service
Thank you in advance
- You must be logged in to create new topics. Login / Register