Problem in importing demo data

Hello,
I’ve disactivated all third party plugins, it still gives me the error of import AJAX error. And after imported the demo “retail”, the content brocks.

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Hello,

Thank you very much for choosing our theme and for contacting us.

Please provide your site admin access and FTP access into the Private block under the message area. We will check.

Best Regards

Actually there are some images or blocks that are not imported correctly or missing

Hello, since I have just began to work on this theme. Everything looks fine. But is it possible for you to send me all images of demo “retail”? (especially the icons of pre-footer since it looks really good.
Thank you

And another thing: how can I edit the icon of custom endpoint in my account page?

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Hello,

We do not have a folder with images and icons, you can extract them from the demo.

As for these icons they are changed with custom CSS, how do you want to change them? Are you going to replace with FonAwesom icons or images?

Best Regards

Hello, i’d like to use icon for these options.
Another 2 questions:
1, How can I insert a link in the login form on checkout page?
2, With minimized file option activated in wp Optimize, what js and css file should I exclude?

There is a problem caused by translation file in backend: The options are disappeared!

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Hello, how can I extract these images from demo?

Dashboard is not working! Help

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Hello,

There is a problem caused by the translation file in the backend: The options are disappeared!

You have translated the title of the tab, that is why the tab does not show the content. Chick the title and the tab would open, or remove the translation of the title.

Hello, how can I extract these images from demo?

Please try this tool. https://extract.pics/

Dashboard is not working! Help

Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

Best Regards

Hello, thank you for your replay.
Regarding to the demo data, I tried to use it. But I cannot get the images of pre footer.

Regarding to the dashboard. I can confirm you that on storefront, there is a piece of text created by woocommerce. But I believe that of your theme, this piece of text can be hidden. But, after having faced of a conflict issue with plugin storecustomizer. This text returns! Even if I’ve deleted the plugin and tried to deleted all options related to this plugin in database, it still remains there.

And another thing, about checkout, I don’t know why but my checkout page looks a bit strange.
In the default, there are two columns: in the first, there are billing and shipping addresses, and other things on the second part,just like the default woocommerce. But in my site, billing address is in one column, shipping address is in another one! And other things are at the bottom of these two columns.

Not only this, I tried to override the login form on checkout page adding a link to registration. The login form non longer hides before the user click the link in the text of that page.

Best regards.

Hello,

2, With minimized file option activated in wp Optimize, what js and css file should I exclude?

Usually, we use WP Rocket and do not add any files as exceptions.

Regarding to the demo data, I tried to use it. But I cannot get the images of pre footer.

Installing demo content doesn’t create a site that is an identical copy of our demo site because it has a big number of pages and images that take too much time to complete.
Most images you see on our site are not included in our theme package and will not be imported.

As for the checkout and this text:

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Remove all your customization to a separate file.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hello, thank you for your reply.
The problem regarding to the cache plugin has been solved.

Unfortunately, the problems on checkout still present even if I disactivate other plugins.
For login form, although there is a bit problem with override of form. I would like to ask how can i delete the part circled by red lines.
As for checkout form, I’d like to make the shipping address to be in the first column, just like the default one. And payment on the second column.

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Hello,

Please provide your site admin access, you have provided FTP and I need site admin access with admin rights.

Best Regards

Hello, Here are the credentials.
It is possible for you to start at 12:30 of GMT+2?
So that I will let my colleagues to stop their work.
If it is not possible, please tell me the time you’d like to start.
Thank you for your understanding.

Hello,

Please check your credentials, I cannot log in, I can do it late in the evening when your colleagues do not work and clients traffic is less.
It will take 15 minutes max.

Best Regards

HELLO, I’ve changed the password to the one I gave you.
I hope you can do it as soon as possible, You don’t have to worry about the time to do it now since tonight I have to push it to live.

Hello,

Most likely you have modified the files of the parent theme, make the full backup of the site and reinstall the parent theme.

Best Regards

I confirm you that the problem is solved. Thank you for your help!

We are always happy to help you, write to us when you have any difficulties or issues with our theme.

We would be grateful for 5 stars rate on http://themeforest.net/downloads in case you are satisfied with our theme and customer service

Thank you in advance

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