Problem on Cart and Checkout Page
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Or some problems on my site:
– in the Cart page the Update button does not work
– in the Checkout page the payment methods do not show the window with the details and the formatting is not perfect
If I deactivate Elementor the problem is solved.
If I use a different theme like Storefront (and with Elementor active) the problem is solved.
It means that the problem comes from the Woodmart theme.
Could you please help me?
Hello,
Is there any chance that you could give me access to the dashboard area so I can check the settings there?
Looking forward to collaborating with you!
Kind Regards
Thanks for answering me.
I will provide you with the access keys right away.
I await your response.
Thank you
Hello,
Please confirm the permission for plugin deactivation and switching to the parent/default theme for testing.
Looking forward to collaborating with you!
Kind Regards
if you need to do these tests I will provide you with the login credentials to the staging site which is an exact copy of the original site and has the same problems.
Thank you
Hello,
The issue is in this plugin – https://prnt.sc/epXbdLglHhuv , disable it and recheck the issue.
Kind Regards
Resolved.
Thank you so much.
Hello,
Thank you for your cooperation and providing the necessary access. I’m glad to hear that the issue has been resolved by disabling the problematic plugin. If you encounter any further issues or need additional assistance, please don’t hesitate to reach out.
Kind Regards
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