Problem quantity products on the completing order

Good evening,
I sent an order and after completing the order, instead of 1 box of Ganoderma, 12 boxes were added to my basket. Please remove 11 boxes and leave only one. The strange thing is that it has never happened to me that more units are added to any product. I hope the misunderstanding is resolved.

I cannot reproduce this error, but it has happened several times, to add more pieces to the complete order than the selected ones

Please help with this problem

Thank you in advance

Hello,

I have visited your site and placed a test order. It is fine:
Screenshots for clarification:
https://ibb.co/9qnzbHw
https://ibb.co/rsP3FYR

Best Regards.

ok ticket close

Hello,

We are thrilled that you loved your experience with XTEMOS,We put customer experience and satisfaction as our priority, and your words reaffirm the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.

Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

Have a wonderful day.

Topic Closed.
Best Regards.

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