Problem updating Woodmart theme – “Download failed. Unauthorized.”

Hi,

We’re having a serious issue while trying to update the Woodmart theme. Every time we try to download the latest version, it fails with the following error:
“Download failed. Unauthorized.”

We’ve already followed all the usual steps:

Deactivated the license via Dashboard → Woodmart → Theme License

Cleared the cache and clicked “Check again” under Dashboard → Updates

Reactivated the theme using our purchase code

Tried updating the theme again from both Appearance → Themes and Dashboard → Updates

But nothing works. The same error keeps appearing, and we are completely stuck.

We are working on a clone site currently under maintenance.

Could someone from your team please log into our admin area to help us fix this? We can provide admin access if needed.

Thanks in advance,

Hello,

1. Download the most recent WoodMart version from your ThemeForest account.
2. Go to Appearance -> Themes -> Add new
3. Click on the “Upload theme” button and then choose the theme installable zip file in the form.
4. Click on “Install now.“
5. WordPress will show you information about your existing version. Click on the “Replace current with uploaded” button.

Best Regards,

Hi,

Thank you for the information — I followed the steps you suggested and it worked perfectly.

I’d like to mention something that caught my attention: when I first installed the WoodMart theme, I was never asked to enter the purchase code, neither during the installation nor in the theme settings.

I just want to make sure that the theme is properly activated and correctly linked to my Envato license, so I can receive updates and support without any issues.

Best regards.

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