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Problem with a theme when active an elementor

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  • #428616

    soufianehasnaoui9
    Participant

    i get this message when active elementor :
    There has been a critical error on this website.

    also icant import any theme

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    #428723

    Hello,

    Sorry to hear about the inconvenience.

    But we haven’t faced such an issue at our Test Site, nor have we received such complaints from other Customers too.

    Could you please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards

    #428732

    soufianehasnaoui9
    Participant

    Thanks for the reply.
    I think some customers are having the same problem,please chechk website and fix it

    #428756

    Hello,

    Sorry to say but right now we are unable to access your Dashboard due to critical error.

    Could you please share your Site’s FTP Login details too so that we can further check.

    Best Regards

    #428763

    soufianehasnaoui9
    Participant

    Hello try now

    #428765

    soufianehasnaoui9
    Participant

    Hello , this infos that you need

    #428766

    soufianehasnaoui9
    Participant

    Hello , this infos that you need

    #428852

    Hello,

    Your issue is now resolved.

    Please check back your Site after completely clearing browser and server cache.

    Best Regards

    #429225

    soufianehasnaoui9
    Participant

    I really didn’t like the theme :/
    I get another problem. The page checkout is not working

    #429230

    soufianehasnaoui9
    Participant

    tnx i fixed it

    #429264

    Hello,

    You are Most Welcome.

    We are glad that you managed to solve the problem yourself. You are Great!!!

    Let us know if there’s anything else we can do for you! You can always reach us at any time. We are always here to help you.

    Have a wonderful day.

    Topic Closed.
    Best Regards.

Viewing 11 posts - 1 through 11 (of 11 total)

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