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Problem with click on iPhone

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #283867

    steph_invent
    Participant

    Hello,

    I am facing a problem with accessing the product page with iPhone. When I am on the shop, I need to click 3 times to enter the product however it works fine on Android where I need only to click twice (the first time to see the product details and the second time to enter the product).

    Please find below the URL.

    I am running the last version of the them.

    Thank you
    Regards

    #284021

    Eric Watson
    Participant

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #286322

    steph_invent
    Participant

    Hello

    Please find below the access you need. You have my permission to disactivated the plugins you need.

    I remind you that the problem is only happening on iPhones. it is working fine on Android.

    Thank you
    Regards

    #286702

    Hello,

    Please disable this option:
    http://prntscr.com/122wdc5

    You can find this option in the Theme Settings > Shop > Product styles.

    Best Regards

    #286718

    steph_invent
    Participant

    Hello,

    You mean enable it? because as you can see, it is already disabled.

    Thank you
    Regards

    #286923

    Hello,

    Yes, sorry it was my mistake, you should enable this option.

    Best Regards

    #286936

    steph_invent
    Participant

    Hello

    I just did it. There is always 1 additional click to do on iPhone. I will explain more

    1. Before I enable the option you told me about, I needed to have 2 click on Android to access the product and 3 click on iPhone to access the product
    2. After I have enabled the option you told me about, I need to have 2 lick on Android to access the product and 2 clicks on iPhone

    As you can see, there is always 1 additional click on iPhone. Can you investigate this please?

    Thank you
    Regards

    #287278

    Hello,

    Please add this code to the Theme Settings > Custom CSS > Mobile:

    .wd-hover-base .content-product-imagin,
    .wd-hover-base .fade-in-block{
    	 display: none;
    }

    Best Regards

    #287300

    steph_invent
    Participant

    Hello

    Thank you

    It works! I believe that you need to integrate this somehow in the next release.

    Regards

    #287373

    You are welcome! Our dev team would consider that. If you have any questions please feel free to contact us.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)

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