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Problem with custom fonts after latest woodmart update

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  • #722596

    szymon-0481
    Participant

    Hello,
    After updating to the latest Woodmart version, the custom fonts on certain shops stopped working – as in the screenshots (comparing one shop that the fonts load normally and the second, identical shop where fonts are broken). There was no changes made to anything shop-related before updating the theme and plugins. The files containing custom fonts are present on the server. Do you have any idea what might be the problem?

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    #722601

    szymon-0481
    Participant

    There’s also certain error visible in the console but I’m not sure if it’s related as it also appear on the shops that the fonts aren’t broken on.

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    #722664

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Could you please share the page URL where the custom fonts are not loading correctly and showing errors in the browser console? Also, please provide temporary WP-Admin login details so we can investigate the issue directly on your site.

    Best Regards

    #722696

    szymon-0481
    Participant

    Sending you the credentials.
    Cheers

    #722703

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to say, the login details you provided are not working. Please share the correct login details so I can check the issue and give you a possible solution. Also share the page URL where the custom fonts are not loading.

    Best Regards

    #722704

    szymon-0481
    Participant

    Sorry, my bad.
    Now the credentials are valid – you can log in.
    The site is https://bramy.kurek.pl > nav menu > under “OFERTA” you can see the menu where the fonts are incorrect.

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    #722707

    szymon-0481
    Participant

    you can compare it to https://kute.kurek.pl where everything is ok

    #722735

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I have checked your site, https://bramy.kurek.pl/, and under the Oferta menu the custom font “Quicksand” is loading correctly

    See Screenshot for clarification: https://postimg.cc/vgBTzHsy

    Best Regards

    #722810

    szymon-0481
    Participant

    Hello,
    Yes, indeed – it was something on my side – caching issues after updating the plugins.
    I reset all cache and everything is back to normal. Thank you.
    Please close the ticket.

    #722818

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    You’re Most Welcome!

    Feel free to write back anytime. If you need further assistance, we are always here to help you.

    If you have a minute, we’d truly appreciate your feedback — it helps us improve the product and shape future updates more effectively. We’d love your feedback on our theme:
    https://www.trustpilot.com/review/xtemos.com

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

Viewing 10 posts - 1 through 10 (of 10 total)

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