Problem with filters

Hey! For some reason i have problem with filters on my category shop page.. I was trying to set up my filters, i cleanup them on “widgets” and tryed to add new. Now i have problem with layout..How to recover normal vertical layout?

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Hello,

Sorry to hear about the inconvenience, we haven’t faced such an issue yet at our Test Site.

Could you please once take complete Backup of your Site first and then share your Site WP-ADMIN Login details in the Private Content field so that we can check these concerns on your Site and help you out accordingly.

Best Regards

Hey. I just uploaded the site.

Or try online:

Hello,

Sorry to say but we are unable to view your Site even with the Proxy too. Could you please share the valid Site URL along with WP-ADMIN Login details or make your Site available with the same URL so that we can proceed further in this regard.

Best Regards

I uploaded to another host, try again please

I figured out what was the problem and fixed it. But now i have another bug – filters not working at all. And i dont understand why

Already did “Regenerate the product attributes lookup table” , clear cache, still not work…

Hello,

We are glad to hear that you were able to resolve your initial issue yourself. You are great !

Regarding checking the second concern, sorry to say but we are still unable to view your Site. It says Wrong IP Address: https://snipboard.io/H8FnzS.jpg

So, kindly please first resolve this concern so that we can proceed further in this regard.

Best Regards

Hey, i uploaded to main domain and host. Please check

Hello,

Your issue is now resolved.

Actually, under your Custom Archive layout made under the Dashboard > Layouts > you had added Products (grid or carousel) element, instead of Products Archive > which is why the Sidebar filters weren’t working on them. So, we have now added the Products Archive element under the layout and now the Filters work fine on your Site.

Please check back your Site after completely clearing browser and server cache.

Best Regards

Thank you very much!

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

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Best Regards.

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