Problem with header banner

We have problem that Header Banner is showing on all pages, except single product page where it shows white space. Please see attached screenshots.

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Hello,

Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

I’m sending you credentials. You can deactivate plugins.

Hello,

Please check the credentials I cannot log in.

Best Regards

New pass

Hello,

Some customization from the child theme causes the problem, please check now, it works well on the parent theme.

Check your custom code.

Best Regards

[Author]

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