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Problem with https

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  • #514547

    twipesro
    Participant

    Hello, we have a problem with the https certificate. We have a valid and active https certificate, but (especially on mozilla browser) it shows us such an exclamation mark. There is absolutely no way we can fix the problem. We noticed that there is obviously a problem with these lines, but we cannot delete them. Could you please help us?
    Website: https://www.majstyl.sk/

    • This topic was modified 1 year, 3 months ago by twipesro.
    • This topic was modified 1 year, 3 months ago by twipesro.
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    #514762

    Hung Pham
    Keymaster

    Hi twipesro,

    Thanks for reaching to us.

    Seems you replaced demo images with your own images and the connection is secured now https://prnt.sc/e3bfK1wZxba1

    Regards,

    #514817

    twipesro
    Participant

    Hi, unfortunately the problem still shows. The code I sent you contains images that we don’t even have on the site.
    https://www.majstyl.sk/shop/

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    #514824

    twipesro
    Participant

    We would probably need to edit the index.html. It is possible? If so, can you help us with that?

    #514837

    Hung Pham
    Keymaster

    Hi twipesro,

    The connection is secured on my end https://prnt.sc/f75S3ov4CYe5

    Regards,

    #514842

    twipesro
    Participant

    Somewhere it shows well, but when you try Mozilla Firefox, it shows https://www.majstyl.sk/shop/ not fully secured. It also shows this way on mobile via chrome. Can you please help us with this? I really can’t make up my mind anymore.

    #514869

    Hung Pham
    Keymaster

    Hi twipesro,

    Please send me temporary wp-admin info (wp-admin URL, username, password) to Private Content area.

    I will check this problem for you.

    Regards,

    #514874

    twipesro
    Participant

    Thank you very much 🙂

    #514934

    Hung Pham
    Keymaster

    Hi twipesro,

    I can’t access login URL, please disable IP / Countries restrictions for a while.

    https://prnt.sc/ErsySXej7pk8

    Regards,

    #514936

    twipesro
    Participant

    Done

    #515080

    twipesro
    Participant

    Sorry, here are the new login details:

    #515111

    Hung Pham
    Keymaster

    Hi twipesro,

    Thanks for sharing details.

    Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through admin bar directly https://prnt.sc/Ct9ehRDvvDV9.

    Hover on Text/HTML element, click on Pencil icon https://prnt.sc/ZkIvQnnGa3Y5 and replace src with HTTPS url https://prnt.sc/pXsJdRG3YznV

    Regards,

    #515179

    twipesro
    Participant

    Hi, thank you very much for your help, I tried to do it as you told me, but there was no change. Later I completely deleted those blocks and still no change, can you please look into it? well thank you

    #515186

    twipesro
    Participant

    We don’t have it there at all anymore, but it’s still there in the code, please try to delete it completely, we don’t need it there. thank you very much

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    #515196

    twipesro
    Participant

    Sorry, it looks like the issue has been resolved. Thank you so much for your help and great support! 🙂

    #515212

    Hung Pham
    Keymaster

    Hi twipesro,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

Viewing 16 posts - 1 through 16 (of 16 total)

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