Problem with image variation attribut

Hello,
When selecting an attribute on the product page, the main image disappears. The options in the attribute settings are properly disabled. How can I fix this issue? Thank you.

Check the url here

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards

Hi,
1/ When we switch to another theme like storefront, the issue disappears, i.e. when there is no variation image then the main image shows up by default.
2/ If we use Woodmart and we manually enter variation images, they show up correctly. The issue is the main image does not show up by default with Woodmart when there is no variation image specified. (we didn’t have this issue formerly).
Is there a setting we should activate within your theme ? Or is this a bug related to wp 6.7 ?
Please help us solve this.

NB – we tried to deactivate plugins but there is no positive result so far.

Thanks in advance for your help.

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards

Sure.

Hello,

Please keep all the plugins that are not related to our theme temporarily turned off.

Best Regard

Hi,
I cannot deactivate everything on the production site.
I created a staging site for your tests, unncessary plugins are turned off on this one.

Thanks for your help.

Hello,

Sorry to say I am unable to login to your site. Your 2FA Authentication logins are not working. Please give us valid login details so i will check and give you a possible solution.

Best Regards

sorry for that, here are new credentials.

Hello,

I have updated the theme plugins and then site suddenly went to maintenance mode. Please update the theme plugins then activate the parent theme and check back the issue.

Best Regards.

Hi
The site is no longer in maintenance mode, themes and plugins are updated.

Hello,

Please check it now, the issue is any 3rd party conflict with the theme and Woocommerce plugin. Please check the site now the images are working fine on the single product page.

https://pomelo-creation18349.e.wpstage.net/produit/calendrier-de-lavent-duo/

Best Regards.

Hello,

Thank you, we found the solution !

Have a nice day

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.

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