Problem with modal display in basic gallery.

Good morning dear!

Since a couple of installations of woodmart theme, I have problems with the way the galleries created with “basic gallery” look and it is specifically with the arrows. both appear on the right side of the image. This has happened to me on 2 different websites. attached image…

Greetings.

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Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

In addition, please include the page URL with the problem.

Best Regards

I Insert data….

Hello,

Please switch to the parent theme and check the issue. If the problem remains, please advise the page URL where the problem occurs.

If you have any questions please feel free to contact us.

Best Regards

The problem is present both in the parent theme and in the child theme, I have two different websites, in two different domains, two purchased licenses, and the basic gallery has the same problem.

Hello,

Please provide the page URL with the problem.

Best Regards

Since yesterday I placed the data in private.

Greetings.

Hello,

I checked the Home page and Portfolio and I do not see any galleries there. Could you kindly provide the page URL where I can check the gallery?

Best Regards

It is more than obvious that you are not reading the topic, I have left my connection data and the url in the private area, then I returned to comment that I had placed them. and the answer is still the same, I don’t even have the portfolio enabled.

Thanks for the help.

Hello,

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

I have already done these tests. I did the first time I inquired about this. I’m a web developer and I only seek help when I can’t solve the problem myself. I am mentioning this problem because it is the third time that I have come across it, in the 3 licenses that I have purchased and in 3 different websites. My goal is that this topic can be taken up for a future update or patch for woodmart.

Greetings.

Hello,

The navigation works properly: https://gyazo.com/fd160f5d81d758d216954cf2128d480c additional errors may be shown by means of other plugins. Could you kindly confirm deactivating the plugins?

Best Regards

[arkad]

I disabled all plugins except woodmart core and elementor.

As you can see, in the video you show, 2 galleries appear, one on top of the other. I had not noticed it until I saw the url in Google Chrome, it seems that depending on the browser used, the error is seen. I am using Mozilla Firefox 102.0.1 and I see the gallery as shown in the image (which is why I opened the topic)

In Firefox, the gallery looks like this:

In Google Chrome, the gallery looks like this:
In this you can see that 2 types of gallery are displayed at the same time, you can see how you have to click on the X to close both times.

Greetings.

• This reply was modified 2 years, 5 months ago by arkad.
• This reply was modified 2 years, 5 months ago by arkad.
• This reply was modified 2 years, 5 months ago by arkad.
• This reply was modified 2 years, 5 months ago by arkad.

Hello,

You are using the default gallery widget. Please replace it with WoodMart image gallery, it works correctly: https://gyazo.com/c8dc23fdf28654d388c73475fd9af37c

If you have any questions please feel free to contact us.

Best Regards

Woodmart image gallery is definitely not an option for me since it does not have the ability to add the legend of each image to the design. In any other design it works great, but for the specific case it does not work for me.

It would be great to be able to add the caption to each image in the Woodmart image gallery in the future.

Thanks for your help.
Greetings.

Hello,

Sorry for the delay.

You need either use our Igame gallery or create the preset for this page: https://xtemos.com/docs-topic/theme-settings-presets/ and set “Magnific popup library” https://prnt.sc/ko_hMZZh7tyR in Performance->JS->Advanced scripts controls = On

If you have any questions please feel free to contact us.

Best Regards

After making the preset configuration that tells me it does indeed load correctly in Chrome, the second gallery has finally disappeared. But it doesn’t load any in Firefox. I just can’t get it to load in Firefox. I guess it’s a compatibility issue.

Thanks for your help.

Hello,

You have deleted the settings for the preset. We have configured and it works: https://prnt.sc/COsRUWezt3lJ

If you have any questions please feel free to contact us.

Best Regards

Goodnight!

Did you have a chance to test it in Firefox? I repeat, in Chrome and Edge it works correctly. With the preset, nothing is displayed in Firefox.

Greetings.

It is possible that I have a problem with my computer, or in my firefox profile. I’ll try to check on another computer.

thanks for your help

Hello,

Please check and let us know if you have a problem.

Best Regards

[Author]

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