PROBLEM WITH MY ACCOUNT USER PROFILE – LETTERS OUT OF PLACE

Hi there, There is a problem with css or html , I think in the woodmart theme. The letters and words out of place in the my account. Please Can you resolve it.

I wait your news, See in attached.
Regards, Kevin

Attachments:

You must be logged in to view attached files.

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

I did, I desactivate that plugins, but the problem still there, You have algo our admin access.

We wait your news,

Regards

Hello,

I cannot log in: Access from your location is prohibited, please contact your hosting provider.

Please disable the blocking setting while we are trying to solve the issue.

Best Regards

Where is the country that you are trying to enter from?
To put available,

Hello,

Please whitelist Ukraine.

Best Regards

Now you can,
please try

Hello,

Unfortunately, still the same.

Looking forward to workable access.

Best Regards

Can you try with another access? Whats the problem? There is no restriction say me the people of the server.
Can you put incognite or something ip different?

I wait, I dont know what to do.

Regards

Can you send me the print?

Hello,

Please deactivate the “Customize my account plugin” https://gyazo.com/d704edda75da03983c3ae14632eea913

Best Regards

[Author]

Posts