Problem with pagination, wishlist, compare and products image video

There are several problems in the site.
1. When you updatetheme settings or product pagination changing form 16 to 15. But in the settings set 16.
2. Wishlist and comapre incompatible with WPML, when in theme setting set wishlisht page by default language EN, working only for english, if change to Russian working only Russian. and the products also change
3. When edit a product and set image with video, video not showing in front end (single product page).

We change the theme from child to parent. – did not help
Tried disabling plugins, but still doesn’t work.

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know I will check and give you a possible solution.

Best Regards.

i tried that too, but it didn’t help

Hello,

01. Now 15 products per page is showing fine on your site:
https://ibb.co/wgrc7f3

Please confirm the permission for plugins deactivation, and switch to the parent theme. As soon as we complete the testing of this plugin we will enable it all back, You would better make the full backup of your site.

Best Regards.

1. we don’t need him to be 15, we need 16 products to appear in the catalog

you can do what you need

Hello,

1. I have set the 16 products per page in theme settings. It is showing fine 16 products on the shop page.

2. After deactivating the plugins not related to the theme and the product video is working fine:
Screenshot for clarification:
https://ibb.co/SVDMRPx

Best Regards.

1. try changing some product or theme settings, and the pagination will be 15 again
2. yes but we need the video to work for all languages, with WPML how to decide?

Hello,

01. I have checked your site again and it is showing 16 products per page. Clear your browser cache or try accessing the page in incognito/private mode to see if the changes appear.

02. Can you please share the product URL where you have added the video but not showing on the frontend?

Best Regards.

2. product with video

https://liverastore.com/ru/product/womens-oversized-shirt/

Hello,

There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

Best Regards.

you can deactivate all plugins yourself and check, I need to solve the problem urgently. I give you permission to do what you need to do

1, 2. These problems most likely are caused by saving Theme Settings on a different language and not main. Could you please test if these problems arise when you save Theme Settings on main language only (EN)?

3. Try to add the following PHP code snippet to the child theme functions.php file

remove_filter( 'woodmart_single_product_image_thumbnail_id', 'woodmart_wpml_product_video_attachment_id', 10, 2 );

Hi, nothing helped. I do not know what to do

1. We checked your website and don’t see the problem.

2. This issue has been fixed on your website. We will also include the fix in our theme update.

3. We have fixed the code. Please, check how it works now.

[Artem Temos]

You haven’t checked anything on the site, if you had, you would have realized that there are a number of problems and bugs that arise from your theme. This is not the first time we use Woodmart, our other websites have this problem as well, which means that the problem is from you and your template.

Below I will mention once again what bugs there are (by the way, I found other problems while checking today), if you don’t fix it, I’ll have to downgrade your rating and write a lot of bad comments so people won’t buy it. I also informed my colleagues that your template has many, many bugs, so that they don’t buy it.

I even noticed that there are a lot of complaints about your template.
You are selling a template and causing a lot of problems for people. Because of you, I spend pointless time and have a lot of worries and problems with my client, and it’s your fault.

Below I present the problems on the website and attached screenshots.
1․ On the shop page, the number of products shows 15, but in the settings, 16 is indicated.
2. compare, wishlist doesn’t work.
3. The video of the product is visible in the admin page, but it does not show on the website,,, except that it is in Russian, but it is not added in English.
4. The publish product attributes have been removed from adding the 2nd language.
5. Design to mark the variation on the product page is different, even though the settings are the same

I’ll give you a few days, if you don’t fix all the bugs, I’ll write to themeforest.net to remove your theme from sale.

• This reply was modified 11 months, 2 weeks ago by Artem Temos.

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Hello,

Sorry for the inconvenience.

1. We have checked on different browsers, and on all of them, we do not see any issues
https://monosnap.com/file/TtcVUdLXH1olLsY4gAWLdHkW3eb8OX https://monosnap.com/file/mN3ZiCk7KGwj1KjkWviPpCtc7umSSD https://monosnap.com/file/78XSb82rpLjX9YY46g8NoaQVqU2P06

2. The problem arises when you switch the site settings to other languages, and in such cases, the settings for the wishlist https://monosnap.com/file/Gk6IQ8GFAgJbYK7BhmgKAEtomcIr8V and the comparer https://monosnap.com/file/g1uRGYCSSn0wLQhCgEljIIH0dRy8Xu crash. Currently, we have configured all settings for the wishlist and comparer, and everything is functioning https://monosnap.com/file/mHx3m1mOMMVOxBm8i5EPgJY6w2R31t

3. We have rechecked this option and see that everything is working https://monosnap.com/file/duFGPN3qKqv86ij2GJF0pJHXoTMCJx so could you please record a video showing what exactly is not working?

4. We are not sure about the issue; please direct any inquiries related to the WPML plugin to them directly.

5. This issue is related to custom code in your child theme, as when switched to the parent theme, the problem disappears https://monosnap.com/file/IzAgb62AYH3dK89BQIqYBDCL5y9U9P

[dimarkarm]

Only the 2nd point has been corrected, thank you, and the first point is related to the product quantity, which occurs when we edit a product in the admin․

But the site started working slowly, revolution slider too

• This reply was modified 11 months, 2 weeks ago by dimarkarm.

Please read private message

We have removed your website information from the public.

Please, record a video with the problem and how to reproduce it. Send us your new password using the Private Content field.

Thank you so much.

Hello, we decided to address the issues related to the products later. We will re-install the products, and then if we notice any bugs again, we will write to you.

But now we have a more serious problem. After your change yesterday (wishlist, compare), our website is working very slowly, admin too, and the homepage slider doesn’t open.
Video is bellow.

Hello,

We just tested your website and don’t see mentioned problems. Your website opens fast and the slider works correctly.

https://gyazo.com/4e60e48f3cc9c1c06fccd7b57e602be1
https://gyazo.com/2efbb03a0658f994706848c951d83700

Kind Regards

Hello!
We are now fixing everything and reinstalling the products, but if the above problems with the product occur again, we will write to you to fix it

Sure, let me know if you have any further questions.

[Author]

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