Dear Support Team,
Thank you for your response and guidance regarding the issue. However, I must express my disappointment with the proposed solution, as I do not find it suitable for the needs of a store that has been operating successfully for six years.
Specifically:
Automatic image adjustment: Until the last theme update, image adjustments to a common aspect ratio were performed automatically, regardless of the size or dimensions of the uploaded photos. The fact that this functionality is no longer available suggests a change in the theme’s code or settings.
The suggestion to use Photoshop: While I understand your intent to offer a workaround, this suggestion is not realistic for a store managing thousands of products. Manually editing every image is simply not feasible.
The issue arose after the update: The store’s functionality relied on a system that worked seamlessly for six years. The fact that this change occurred after the latest update indicates that the problem originates from the theme itself and is not a result of any actions on my part.
I kindly ask you to examine this issue more thoroughly and provide a solution that resolves the root cause. I believe that, through collaboration, we can restore the previous functionality without requiring the use of external tools or time-consuming processes.
Please let me know the next steps and if you need any additional information from my side.
Best regards,
.
