Problem with plugin for buy now pay later

[rok]

Hello,

I am having some issue with the ‘buy now pay later / installments’ plugin when using your theme.
We have renowated our site and the plugin worked

fine on the previous template

. Now there are some display issues with woodmart.

I have contacted the plugin developer, but they say the following:
the plugin most likely overlaps with your theme. You can turn off the display of installments in the plugin configuration itself or adjust the theme/code.
(I do not want to turn off the installments, since there are important that a buyer see he can pay on installments)

The plugin is still working now, but the issue is there are some graphic issues. The easies way to explain it is with a screenshot in the attachment.

Could you please help me fix that?

• This topic was modified 1 year, 1 month ago by rok.

Attachments:

You must be logged in to view attached files.

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Can we switch to the default theme on your website to see how the plugin looks by default?

Kind Regards
XTemos Studio

[rok]

Hi,
I am not sure we can do this, because it is a live site with visitors on the minute as we speak… Is there another way?

I have attached another website, same product, and the plugin works allright in the extra information.

Rok

P.S. Could it be some css issue? Just thinking out loud, since I am not a pro.

• This reply was modified 1 year, 1 month ago by rok.
• This reply was modified 1 year, 1 month ago by rok.
• This reply was modified 1 year, 1 month ago by rok.
• This reply was modified 1 year, 1 month ago by rok.

Hello,

Please, send us admin access for this website so we can switch between themes and see the difference.

Kind Regards

I have added the admin data in my first post. I cannot give you the admin data for the second page, since it is a partner site selling same product and I am not the full admin + it is also a live site.

I will give you access to our older version of the site. Find it attached under extra information

The attachment about the difference between old theme and new

Attachments:

You must be logged in to view attached files.

Hello,

We need to be able to switch between themes on the website with the problem. You provided access to the old website but there is no issue there and we can’t check anything.

Kind Regards

[rok]

Ok. Then switch just for a few minutes. And then back. LEt me know
Thank you

• This reply was modified 1 year, 1 month ago by rok.

We checked with the default theme and it looks the same https://gyazo.com/115f08332bdf7adb5c7dc4feeee0be38

This is giving be a headache. What do you suggest?
Thank you.

Kind regards,
Rok

If the plugin doesn’t work as you expected you need to contact its support for help. As you can see, this issue is not related to our theme at all.

Kind Regards

[Author]

Posts