problem with pos

Since I updated the plugin I can’t work with my pos plugin, I try to access one of my stores and it stays like the image, I need a quick solution because I am losing money.

Thanks.

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Hello,

Sorry, this is related to a third-party plugin therefore It requires Customization and this is beyond our limitations and support policy scope. Hope you can understand our limitations.

Don’t hesitate to let me know if you need any further help or any other info.

Best Regards

In that case I want you to tell me how to download version 7.2.4 of the theme

Hello,

You can download the latest version of the theme r from your ThemeForest account in the Downloads tab.

If you have any questions please feel free to contact us.

Best Regards

I want the version 7.2.4 of the theme, not the latest version.

Hello,

The old version of the theme is not compatible with latest versions of the plugins. You can use an older version of the theme for testing purposes.

Here is the file:
https://uploadnow.io/f/bmWtPwy

Best Regards.

It does not work I only acquired the support so that you could help me with the pos plugin, since the fault is yours, if you can’t fix it I want to cancel the purchase

I want a money back

Hello,

Can you please share the small video for reproducing the issue on your site. Also provide the permission to complete testing this plugin with our theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

Best Regards.

Hello, i send the video.

Can you try between the hours of 2:00 p.m. and 5:00 p.m. in Spain? When the issue arises, the POS in all the stores fail and we lose a lot of money.

https://we.tl/t-f8B4nvThxI

Hello,

First please update the theme to the latest Woodmart 7.3.2 version and update all the theme plugins as well.

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the FTP login details of your site.

Best Regards.

Hello, it does not work, I am sending you the ftp data, please try between 2:00 p.m. and 5:00 p.m. in Spain, please, when finished, deactivate the woodmart theme again, we are experiencing many problems in the stores and we are losing money

Hello,

Your issue has been resolved. Go to Theme Settings > Performance > JS > Disable the option Remove jQuery Migrate

Best Regards.

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