PRoblem with product description & product image

Hello, we have an issue with the products – the description and short description are not visible, and we are also unable to edit the product images.

Hi allinadvertisingsrl,

Thanks for reaching to us.

Product short descriptions and image are showing on my end https://prnt.sc/1ghIZVa_tww0

Did you resolve the issue? Please confirm me back.

Regards,

Hello,

In the front of the store works for me too…
For example this product: https://prnt.sc/XKRvSHpyNmLt
On website (user area) has a product description but in back dosen’t work: https://prnt.sc/Z17DPzqVL_98. And also i can t change the product image.

Multumesc,

Hi allinadvertisingsrl,

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

Hello,

I already try this.
Photos still don’t works.
Can u check please?
I want to buy 2 more licences but… if i have the same problem it’s not good for me

Thanks,

Hi allinadvertisingsrl,

Thanks for your patience.

For e.g, this product https://prohotel.ro/produs/carucior-tip-gheridon-cu-2-rafturi-din-mdf-smh7636b-2024-inox-negru/

I still can seeing product description and be able to update Product image https://prnt.sc/GhuWhJQJYerZ https://prnt.sc/TFFVB4JPTTWY While the main description is editable via Elementor instead https://prnt.sc/IwzFY_NWl-FL

Please test in Incognite mode to see if it works.

Regards,

Hello,

In the product page, we can see the description and the pictures (the version the customer sees), but in the website interface, we can’t change either the picture or the description. You can see this in the loom video.

https://www.loom.com/share/3ce45f3793bd47228b4056a268a68b86

Hi allinadvertisingsrl,

Thanks for your video.

Here what it looked like on my end https://prnt.sc/Rd95gSYxfHvg Please check in Incognite browsers to see if it works.

Regards,

Hello,

Are we speaking the same language? I’m trying to explain that I can’t change the picture either in incognito or in normal mode. Okay, in incognito, I can see the description, but I can’t change the photo. Can you?

Thanks

Hi allinadvertisingsrl,

There are many JS errors in Console log https://prnt.sc/K0EB4bFIWUq5

You should Purge cache from plugins / CDN or disable it and check again, deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,

Hello,

I make this once… and still don’t work.
It’s a problem with theme not with site.

Thanks,

Hi allinadvertisingsrl,

Would you mind if I deactivate extra plugins for testing? Please confirm me back.

Regards,

Hello,

You can deactivate everything you want.

Thanks

Look

I install demo mode on new website, not shared documents.
https://spalatorii-curatatorii.ro/

It’s the same problem. No plugin added just theme.
This one is 100% clean. How it’s problem with plugin not with theme?

Thanks.

Hi allinadvertisingsrl,

If you are using same hosting with same configurations, server cache so the problems still there https://prnt.sc/TvsdmFCOeg0E

Please try to disable cache or additional plugins and double check.

Regards,

Hello!

This cannot be from the server; we have thousands of WordPress + WooCommerce websites running without any issues.
We cannot disable the Litespeed server; everyone is using it.
The problem must be from WordPress, the theme, or plugins.

Hosting answers.
It’s 100% from theme.
I install another theme clean one with woocommerce and everything it’s working.

Hello,

So, eliminating all the issues: initially, you said it was from the plugin. I installed the theme on another test site without any additional plugins and the error still appears, so the plugin issue is ruled out.
For the server, I installed another WordPress with a different theme and we don’t have the issue. Similarly, the server issue is ruled out.
Doing simple math, it remains the theme, so how can we solve this problem?

Thank you,

Hello,

I’m trying to make my own research: https://wordpress.org/support/topic/cant-change-choose-product-image/
I’m not the only one with this problem.

Can u check?

Please?

Hi allinadvertisingsrl,

Thanks for your patience.

I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

Regards,

[Author]

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