Problem with product main image on Woodmart

We have encountered a strange issue with the main product image on Woodmart, the main image is either shown as broken link image, or replaced by other gallery image. and this issue happens on random products, not all products.
I have described the issue with several examples in the attached file.

I am almost sure this issue is theme related, because when we switch to Astra theme and preview the site, this issue is gone.

Please help to fix this issue ASAP.

Thanks and regards,
Yuan Liu

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Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please

Kind Regards

Sure, please see login details in private content

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Kind Regards

Hi Luke, I confirm you are free to manage plugins and themes, or other activities needed to fix this issue.

Hello, any update please?

Hello,

I apologize for the delay.

In general, it looks like the image itself is broken, I have checked that issue on the default Storefront theme and there is the same issue – https://take.ms/2xDN1, also in the Media library there is no that image – https://take.ms/6rRHW

Try to upload another image and check how it works.

TKind Regards

Hi Luke, thank you for coming back.
please check my file attached to first topic carefully, take this product for example, when you inspect the main image on frontend, the image URL shows “https://www.plugear.com/wp-content/uploads/2020/12/at1_All-Tesla-models_Side-Fender-Vent-Camera-Trim_8.jpg”, and this file is indeed not in the media library. But the file for main image defined in product data is another one: at1_Tesla-Model-S3XY-Side-Fender-Vent-Camera-Trim-2-pcs_0.jpg”, and this correct image is shown correctly with other theme, this means our product data is good, issue lays with Woodmart. see this video: https://www.awesomescreenshot.com/video/30473278?key=97e698843cf2f9fdb4072d75cf8d9c95

Most importantly, this issue happens with a lot of other products on ONLY Woodmart, see other examples in my first file, these products are all shown correctly with other theme, here namely Astra.
This video shows it more clearly (and you can see with Woodmart, in the first 2 seconds when the page first loads: the main image shows correctly, but after a flash, it turns to other images: https://www.awesomescreenshot.com/video/30473630?key=2da0794e5299de82bd847bd0e89426e7

Please check further and keep me updated, thank you.

Any update please? Thanks

Hello,

For the variations you have set the broken images – https://take.ms/sUhLT, at the same time you have set the default swatches so when the product finished loading the swatches is activated and that broken image is activated as well – https://take.ms/rB4DW, if we disable the swatch the default image will be shown – https://take.ms/jl4dH

Video – https://take.ms/ZXZ8Z, so remove those images that you have defined for the variations.

Kind Regards

Thank you, I think we are getting close to a solution.
Now when a product page is opened, one of the variations will be pre-selected, and the related image will show at the top. This is the cause.

Can you tell me where I can disable this pre-selection? This means when a product page is opened, none of the variations will be pre-selected, so all the images are shown in good order.

Thanks.

Hello,

Clear this https://take.ms/Qoxws field to remove the default variation swatch.

Thank you for your time.

Kind Regards

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