Problem With Product Page Sidebar Not Displaying Widgets Correctly

I would appreciate your assistance with two problems I have just begun experiencing related to the above – see under Private Content below.

Regards

Michael Roper

Hi,

We just checked your website and noticed that a lot of files from our theme are missed https://gyazo.com/caa23104682620be84ca100b0f07a430
It means that scripts are not loaded and most of the functionality will not work. Try to reinstall our theme to be sure that you have uploaded all the files.

Regards

Thank you for your quick response. See under private content for my reply.

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The automatic update function is a part of WordPress core functionality and it should upload all files without any problems.

Try to delete the theme completely and upload a new one.

And you didn’t send us your admin access so we didn’t touch anything in your dashboard.

Please see under “Private Content” for my reply

(1) After each release we test the autoupdate function and it always works correctly. We didn’t get any other reports from users regarding our 2.7 update.

(2) The problem may occur when you switch between themes in Appearance -> Themes is that widgets may lose their positions. It is a WordPress behavior and we are not able to fix this in our theme scope. You need to go to Appearance -> Widgets and move all widgets to appropriate positions.
As a workaround, you can backup your widgets configurations using this plugin https://wordpress.org/plugins/widget-importer-exporter/

(3) Anyway, we didn’t touch your dashboard and didn’t create any posts.

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