Problem with promo price schedule
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Hello,
I have a problem when i schedule a promo price for my products.
In fact, we would like to make some promo price for the black friday. But when i schedule a promo, the same place is displayed (see attached file)
We have the discount (-50%), we have the price (290€) and the promo price is the same while it should be 145€.
Can you help me to solve this problem ?
Thanks !
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Hello,
Have you set the sales price for the product?
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated leave the plugins deactivated for us to check and provide your site admin access to the private area.
Best Regards
Hello,
Thank you for your reply.
Yes i set the price for the product and the sales prices too.
We are in Black Friday and Christmas season, i can’t desactivate all plugins and make those test.
But i need to use this function.
Can you help me please ?
Thanks
Hello,
Please clone your site and migrate to a testing platform where we can test and then you correct on the live site.
Best Regards
Hello,
It’s done !
You can find access in private content.
Thank you for your help.
Have a nice day !
Hello,
I am checking the shop page, Black Friday page and cannot find the product you show on the screen, please provide the product page URL with the problem, and check the initial and sales price, contact me if you see any problems.
Best Regards
Hello,
No problem, here is the link of watches on the screenshot on private content.
The promo price is not online because the black friday is finished. But can you try to schedule a promo price and say me if it’s work ?
Thanks !
Hello,
Both products do not have the sales price:
clubmaster-classic-acetate-gold-19140-pra-t-28-nber -https://prnt.sc/vxjqv6
and
clubmaster-classic-acetate-gold-19140-pra-t-27-ne – https://prnt.sc/vxjrr7
You have a currency plugin and you have set regular prices in the different currencies.
Best Regards
Hello,
Yes it’s normal.
You can add a promo price, the price you want, and try to schedule it with the button “planifier”.
For exemple, schedule a promo price for tomorrow, and you will see the price doesn’t change…
Do you understand the process ?
Thank you so much for you help.
Hello,
I have added the sales price https://prnt.sc/vy31zs and it works as it should: https://prnt.sc/vy31aq and https://prnt.sc/vy32hm
Best Regards
Hello,
Okay it’s work, but do you schedule this price for an other day ?
Have a nice day !
Hello,
Do you mean the countdown? You need to activate it in the Theme settings > Product page > Show hide elements.
It works https://prnt.sc/vyeeyq
Best Regards
You are welcome! If you have any questions please feel free to contact us.
Best Regards
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