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Problem with related products

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  • #515636

    stefancachev
    Participant

    Hi, I’m having a problem with related products on the slider at the bottom of single products
    4 products are displayed once, after reloading 2, then 1 ?
    This is on the desktop version, on the mobile view it is fine

    https://sky-dron.com/shop/%d1%87%d0%b0%d0%bd%d1%82%d0%b0-%d0%b7%d0%b0-%d0%b4%d1%80%d0%be%d0%bd-dji-mavic-air-2/

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    #515884

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Looking forward to collaborating with you!

    Kind Regards

    #516066

    stefancachev
    Participant

    Until recently I used the Besa theme,now i tested with the theme Twenty Twenty-Four ,
    there is no problem with them, it only works with Woomart
    With different products it manifests itself differently, for some it is fine

    #516493

    Luke Nielsen
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, however, You would better make the full backup of your site.

    Looking forward to hearing back from you!

    Kind Regards

    #516521

    stefancachev
    Participant

    do it, but let it be done for a short time, because the site is active.
    I have a backup of the site, so test it

    #516934

    Luke Nielsen
    Keymaster

    Hello,

    Please edit the product page via the Dashboard -> Layouts -> Single product and turn off the “Hide out of stock products” option so all products always will be visible.

    https://take.ms/Bjh33

    Let me know if you have any questions.

    Kind Regards

    #516955

    stefancachev
    Participant

    Thank you very much, now everything works as it should!

    #517109

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome! Always remember that you can reach out to us with any questions you may have.

    Wish you all the best.

    Kind Regards

Viewing 8 posts - 1 through 8 (of 8 total)

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