Problem with search

I develop the problem further, when I try to search using the head search engine or the product search engine, I enter three letters for example brom… and the products appear but if I press enter the list does not appear, as shown in the images.

https://prnt.sc/LcTy3YIcPJNT
https://prnt.sc/T7s2s6MRaXzh

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Hello,

Please update the parent theme and all the plugins in Appearance > Installed plugins, let us know if the problem remains.

If you have any questions please feel free to contact us.

Best Regards

Buongiorno ho anche io lo stesso problema ho aggiornato è mi dà lo stesso problema

I have updated the theme to the latest version but the problem still exists.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Buongiorno le invio i dati di accesso

send dates for private

HI YOU SEE MY TICKET ?????

Hello,

Please update the theme till the recent version and plugins in Appearance > Installed plugins.

If you have any questions please feel free to contact us.

Best Regards

I have already updated the plugin and the theme but the problem persists, I don’t understand why they forced me to update the plugin if they are all compatible with the version, I thought they were sure that if I did it it would be solved

I ask you to help me solve this problem that is causing problems for me on the website and for my clients, since it still does not work correctly.

Thank you

Hello!

I have submitted the case to our developers.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site will be without plugins for 15-20 min. You would better make the full backup of your site.

We will get back to you asap.

Best Regards

i confirm the permission

THKS

Hello,

Most likely one of your plugins caused the problem. https://gyazo.com/7638f003a9d822163ac15ad017acb505

Please check the settings of Relevanssi

I have deactivated plugins like this: https://gyazo.com/d45fdc4af0a0e9b2434c6de5a40a62ee everything works properly.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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