Problem with single product page gallery product

Hello, i had update woodmart themes 7.5.2 and now the image gallery in single product page not working
You can see the page https://www.capfito.com/prodotto/capfito-easy-grigio-kit/ the images scroll in a page and not correct like setting in themes.

Can you help me please? Before the gallery was correct

Attachments:

You must be logged in to view attached files.

Hello, i can see this error in console:

Uncaught TypeError: Failed to execute ‘getComputedStyle’ on ‘Window’: parameter 1 is not of type ‘Element’.
at W (swiper.min.js?ver=7.5.2:1:4295)
at S.mount (swiper.min.js?ver=7.5.2:1:60888)
at S.init (swiper.min.js?ver=7.5.2:1:60964)
at new S (swiper.min.js?ver=7.5.2:1:56264)
at c (productImagesGallery.min.js?ver=7.5.2:1:948)
at productImagesGallery.min.js?ver=7.5.2:1:6409
at NodeList.forEach (<anonymous>)
at woodmartThemeModule.productImagesGallery (productImagesGallery.min.js?ver=7.5.2:1:470)
at productImagesGallery.min.js?ver=7.5.2:1:6711

I have deactive all plugin, also all wpml plugin but the problem persist with the new update themes.
The problem persist also in mobile.
Please, help me.

Attachments:

You must be logged in to view attached files.

Hi cri.galia,

Thanks for reaching to us.

I am currently cannot access your site, please double check https://prnt.sc/nlcEb2w7s0WO

Regards,

Can you send me your ip address please?

Please, can you try now?
https://www.capfito.com/

Tell me if you can access now. Thank you

Were you able to connect and verify the problem? The problem is in the product gallery page: https://www.capfito.com/prodotto/capfito-easy-grigio-kit/
It’s a problem that occurred with the theme update to the latest version
Can you let me know something?
Thank you in advance

Could you kindly give me feedback regarding the reported problem?
Do I need to open another ticket?
I recently renewed support to have your feedback on the problems encountered on the topic, after the latest updates. Please tell me something.

[Hung Pham]

Hi cri.galia,

I’ve fixed your issue. Please check your site again.

You set Gallery width to 99% instead of px unit https://ibb.co/dfZxXjT and switched to parent theme worked perfectly. So, please double custom codes in Child theme as well.

Regards,

• This reply was modified 1 month, 1 week ago by Hung Pham.

The problem is not solved because in the child theme that is important to use, there is no possibility to set this parameter. Can you please solve the problem?

https://ibb.co/YXHRHzH

I send the credentials back to see that it is not possible to set the parameter and the child theme does not inherit it from the parent. It is important that the gallery works in the child theme. I tried to remove all the functions that were present in the child theme to see if they affected it but it is not so, even if I remove everything the problem is still present. I kindly await a response.

Hi cri.galia,

It looks like related to product-image.php in Child theme https://prnt.sc/Fv9kz6NcuZ4F

Can you please make backup and remove all files in Child theme except functions.php and style.css to see if it works?

Regards,

the problem is solved. thank you very much

Hi cri.galia,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

Your feedback is the motivation to improve our work and services.

Regards,

Absolutely. I appreciate your work and recommend your theme to clients and colleagues.

Hi cri.galia,

Thank you so much.

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

Regards,

[Author]

Posts