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problem with site

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #531572

    Pipeworkpieces
    Participant

    I am having a problem with the theme all of a sudden home page looks good but as soon as you load any product page only garbage is seen.
    I deactivated your theme and tried the standard one and no problems.
    Here is a screencast of what I mean please advise how to fix.
    https://www.awesomescreenshot.com/video/24186782?key=ccdfe69d4536fd4990314898ae18760d
    Lewis

    #531577

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #531581

    Pipeworkpieces
    Participant

    ok can you confirm you see the same thing as I am now on a different computer at my office and I cant see the same as I see on my phone. BUT I did review yetsreday’s mouseflow recordings and anyone on a mobile platform saw what I sent you so I am confused if it is still in effect 🙁

    #531586

    Pipeworkpieces
    Participant

    ok all deactivated see login link for admin below in private content section and advise.

    #531594

    Artem Temos
    Keymaster

    You need to disable rocket loader on your website temporarily so we can test https://gyazo.com/437d95000757495542ab204bdb6f510d

    #531599

    Pipeworkpieces
    Participant

    no plugins other then the ones you requested or the temp login for admin are enabled.
    Wp-rocket is disabled for your testing.

    #531611

    Pipeworkpieces
    Participant

    is there still a problem ?

    #531615

    Artem Temos
    Keymaster

    You can open your page source and notice that extra attribute is added to all resources https://gyazo.com/437d95000757495542ab204bdb6f510d
    It means that some optimization mechanism is still active on your website.

    #531620

    Pipeworkpieces
    Participant

    i do not know how to close that as wp-rocket is deactivated as shown here.

    Attachments:
    You must be logged in to view attached files.
    #531624

    Pipeworkpieces
    Participant

    also I opened 3 or 4 pages and view page source does not show that string you are showing me.

    #531635

    Artem Temos
    Keymaster

    We checked your category page but don’t see the problem with the background image. Here is a screenshot https://gyazo.com/bef895e0328a4bf828da17b27a176b8b

    #531636

    Pipeworkpieces
    Participant

    ok I will re enable my plugins and keep an eye out if it happens again.

Viewing 12 posts - 1 through 12 (of 12 total)