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Problem with slider loading

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #507389

    Javi24
    Participant

    Hello,

    I have a problem loading a slider, an example in the private content.

    #507466

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    #507492

    Javi24
    Participant

    Hello,

    Access added.

    #507881

    Luke Nielsen
    Keymaster

    Hello,

    May I request you update the theme to the latest version, clear all caches (website/browser/server) and recheck the issue?

    Looking forward to collaborating with you!

    Kind Regards

    #507890

    Javi24
    Participant

    Hello,

    On the development website, the theme has been updated and I cleared the caches, but the problem is still there. (link added).

    #507937

    Luke Nielsen
    Keymaster

    Hello,

    In this case, please send me access to the test site so I can make some tests there by enabling/disabling plugins and changing to the parent theme.

    Looking forward to collaborating with you!

    Kind Regards

    #507940

    Javi24
    Participant

    Hello,

    I added access .

    #508561

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Seems that after deactivating all plugins except the below ones, the issue disappeared:

    WPBackary
    Woodmart Core
    WooCommerce

    On the test site, I left them disabled so you can test it on your side. Activate the plugins one by one to check which one causes the issue.

    Kind Regards

    #509563

    Javi24
    Participant

    Hello,

    How to optimize slider image size (desktop, tablet, mobile). At the moment I have a desktop image 1600×500. What is the correct image size for tablet and mobile?

    https://prnt.sc/Ohyb6N_46R-y

    #510149

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    The featured image (https://take.ms/WN0rx) of the slide may be cut in mobile devices due to the background image nature, thus there may be necessary to set different size images on the background for tablet and mobile (https://take.ms/nYnOi). Slide image on the tablet and Slide image on mobile provides the option to set different image sizes and make the slider responsive on all the devices.

    Kind Regards

Viewing 10 posts - 1 through 10 (of 10 total)