Problem with tag in Elementor pro

As you can see in the picture below, i can’t find tag or product categories if i’m looking for all the product in elementor pro (I have all update to the latest version).
could you please help me?is there anything i need to check? or could you please check for me?

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Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

You can find here all the information you need

I will enable all the plugin just because i don’t think you will work during the weekend. If you’re working please let me know and i will disable again. Just because i need it functional for my work hours.
Thanks simone

Hello,

Please, keep all external plugins temporarily disabled and send us your FTP access. We will check this problem now.

Kind Regards

Here you can have all the information you need.
Please let me know if you need anything more.

This FTP account seems to be wrong and we can’t see any files there https://gyazo.com/a1b21786c82b2c2c55c5c8f8227e64fc

Kind Regards

Could you please check now?

It looks like you have some broken attributes and that is why the autocomplete function doesn’t work https://gyazo.com/b3243e218df0bd44c0f6636826e6b324
Try to remove all attributes that you don’t use and check how it works.

Kind Regards

Thank you yes it depends on broken attributes. Thanks for your service.

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

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