Problem with the filter on sidebar in mobile view

Dear Xtemos team,

I’ve created new page for my products, but in that page when I’m in mobile view, it shows filter on sidebar that is empty. nothing inside that filter. It’s annoying. and I didn’t find it in the widgets section.

I want to remove it. any advice? … see images below

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Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

I’ve deactivate all the plugins except the ones you mentioned, and the problem remains.

Please give me your email, I will add you as manager to check my website

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site will be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[Author]

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