Problem with the module

Hi,

Please watch the video I sent you in hidden content.
Look at where I put the module and how it displays on the page at first. Only when I enable webmaster tools the module shows up correctly. I will add that this only happens on the computer and tablet. It is correct on the phone.
How do I fix this?

Regards

Hello,

Please please, provide your site admin access to the private area.

Best Regards

Hello,

It’s done.

I don’t know whether to start a new topic or if I can post this here.
Well, after the update I have a problem with the child theme.
For example, the icons in the child I have square. Meanwhile, after the update, they show up once square and once round. What should I do to fix it. I wouldn’t want an update to the main theme to damage the theme
child.

Hello,

Please switch to the parent theme and check the issue, if you see it on the parent theme, provide the page URL and screen.

Best Regards

Hello,
Switching the theme did not fix any problem. Neither with the module nor with the icons.
What other data do you need? I gave you the login information for the backend. You have an attached video of the problem. Weren’t you the one who logged into my back office today
User hostname:
User location:

Hi,

Try to add the following code snippet to the Custom JS on document ready area in Theme Settings to fix this issue.

jQuery('.tabs > li').click(function() {
	setTimeout(function(){
		vc_rowBehaviour();
	},10);
});

Regards

Hello,

This code works. Thank you so much.

Could you help me with the baby theme too? I wrote above about this.
I’d be grateful to you.

Hello,

Check if you have a correct URL set in Dashboard -> Settings -> General. It should start with HTTPS if you are using an SSL certificate on your website. Then you need to resave Theme Settings.

Kind Regards
XTemos Studio

Hello,
Thank you for your reply.
Could you look at the hidden content?
I have these settings. I think they are correct, but maybe I’m forgetting something?

It seems to be working well now with the child theme. Where we can see this problem?

Hello,
I noticed that the problem with changing the shape of the icons arises when I enable a new plugin or page.
Thank you for your time.

Hi,

We are glad that you sorted it out. Let me know if you need any further assistance.

Kind Regards

Hello,
Thank you for your reply.
I didn’t arrange it. I reported the problem to you.

Sorry for the misunderstanding. So how can we reproduce the problem now? Could you please write us a step-by-step instruction?

Look at the video I attached in the hidden box.
Thank you!

As we can see, your icons are configured to be circled https://prnt.sc/12x0haf
So you see them correctly only when you clear the cache.

Sorry, I don’t think I understand what you’re saying. Maybe I’ll explain again.
Icons are to be circled. I changed the settings in css circle to square.
And it is after clearing the memory that I see them incorrectly. Icons should be square.
That’s how it is after updating the theme.

Could you please clarify how exactly you made them square? Also, try to disable the cache plugin completely and test how it works.

Of course. In the child theme in Customize – Personalize -Additional CSS I added

.box-icon-with-border .info-box-icon {
padding: 10 px;
border: 1px solid #F4F4F4;
border-radius: 0%;
}

It looks like your cache plugin removes this code when you enable it. It works only when there is no cache as you see.

I don’t understand it.
Do you think it might help to add this code in the custom css in the theme settings?

Yes, you can try to put the code to our Theme Settings Custom CSS section.

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